Reference

How We Handle Your Privacy

At db22, your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with clear purpose and no unnecessary sharing. Access and eligibility depend on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket privacyYour rights, clearly statedBangladesh-region scope
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db22 How We Handle Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Live Chat Start a chat from the db22 lobby — available directly in your account dashboard for data queries and account-level privacy requests.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your records.
Account Settings Some data preferences — including communication opt-outs — can be managed directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect What You Share

We apply consistent security practices across your account, your wallet connections, and your session data. Here is what that looks like in practice.

Encrypted Connections

All data between your device and db22 travels over SSL. This covers login, bKash and Nagad payment flows, and any account update you make from your phone.

Retention and Deletion

We keep your data only as long as required for account operation and applicable obligations. Once that period ends, records are deleted or anonymised — not archived indefinitely.

Access Controls

Your account is protected by password and OTP verification. We do not share login credentials with third parties, and our internal access to account data is role-restricted.

Your Right to Request

You can ask us what data we hold, request a correction, or ask for deletion where permitted. Submit your request via live chat or email and we will confirm receipt and next steps.

Common Questions About Your Privacy

Straight answers to what Bangladesh account holders ask us most about data, privacy, and their rights on db22.

We collect your registration details, contact information, and payment records — including wallet IDs from bKash, Nagad, or Rocket — needed to run and verify your account.

We do not sell your data. We share it only with payment processors and platform partners under strict agreements, limited to what each service actually needs to function.

We retain data for the period required by applicable financial obligations. After that, records are deleted or anonymised. You can ask us for specifics about your own account.

Yes. Contact us via live chat or email with your registered account details and we will confirm what data we hold and how to access or export it.

Send a deletion request through live chat or email. We will review it against our retention obligations and confirm what can be removed and when.

Session cookies are needed for login and account access. Analytics cookies are optional and can be adjusted in your browser settings without affecting core account functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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